At Femelsa, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, please review our return and refund policy below.

1. Returns

We accept returns within 30 days of delivery for unused items that are in their original condition and packaging.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Digital products or services once delivered
  • Items that have been used or damaged by the customer
  • Personalized or customized items

3. Return Process

To request a return, please contact our support team with your order details.

Once your return request is approved:

  1. We will provide instructions for returning the item.
  2. Securely package the product in its original packaging.
  3. Ship the item back to the provided return address.

Customers may be responsible for return shipping costs unless the item was damaged or incorrect.

4. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Provide photos of the item and packaging so our team can review the issue. We will work with you to arrange a replacement or refund if necessary.

5. Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days, depending on your payment provider.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. If the issue persists, contact our support team for assistance.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact our support team with your order information.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Femelsa

Phone: +1 (424) 588-5652

Email: info@femelsa.com‬

Website: https://femelsa.com

Business Address: Wymoing company (30 N Gould St, STE R, Sheridan, WY 82801, USA)

*Returns must be sent to our fulfilment address. Please email us for the correct address.